All individuals who enter NEIWPCC offices during business hours are required to be fully vaccinated.


Massachusetts Wastewater Operator Training and Certification

Training and Supporting Massachusetts Environmental Professionals

Since July 2005, NEIWPCC has coordinated Massachusetts operator training, certification exams, and renewals.

All renewal applications are submitted to NEIWPCC and will be processed and reviewed, along with the TCH (training contact hour) requirements.

NEIWPCC similarly trains and certifies soil evaluators and system inspectors for the Commonwealth under Massachusetts Title 5.

The NEIWPCC staff trains and certifies wastewater operators  on behalf of MassDEP and the Board of Wastewater Operator Certification.

Others involved with or assisting in wastewater certification and/or training are as follows:

  • New England Water Environment Association
  • Massachusetts Water Pollution Control Association
  • Massachusetts Rural Water Association
  • U.S. EPA New England
  • Upper Blackstone Water Pollution Abatement District

Representatives of these organizations constitute a Training Advisory Committee (TAC) that steers the direction of the training program.

MassDEP and the Board of Certification continue to be involved by approving courses for TCHs, grading of treatment plants, developing questions for the certification examination, and issuing emergency certifications and other statutory requirements.

NEIWPCC’s comprehensive Training Catalog includes our current regional training courses, along with classes associated with the Massachusetts operator training program (preparatory courses for certification exams). Registration fees now reflect the increased need for the program to be self-supporting. In addition, credit card payments are now accepted.

Important Contact Information for Wastewater Operators

To assist wastewater operators, the following contact list is being provided.


Michelle Jenkins
978-349-2516 |
email for training questions:
email for license questions:

  • Training
  • Registration for Training programs
  • Municipal and industrial exam review sessions
  • Library of reference books and videos
  • Applications for wastewater license, status change, reciprocity and others

Massachusetts Department of Environmental Protection (DEP)

John Murphy
Wastewater Operator Certification and Training
Bureau of Water Resources
Boston, MA
617-352-3375 |

  • Exam types and grade levels
  • Emergency certifications
  • Plant grading
  • Approval of training hours

Massachusetts Water Environment Association (MAWEA)


  • Membership information
  • Educational opportunities
  • Employment opportunities
  • MA WW operator training and certification schedules, applications, etc.
  • Quarterly meetings and technical sessions
  • Plant profiles of facilities in MA