Business Operations Staff

NEIWPCC Headquarters (Lowell, Mass.)

Samantha James NEIWPCC Information Officer, Meeting and Events Planner

 Samantha James
 Business Operations Manager
Samantha began her NEIWPCC career as the Meeting and Events Planner in November 2016. As the Business Operations Manager, Samantha coordinates and plans NEIWPCC conferences and Commission meetings, maintains office and information technology operations and equipment, and supervises administrative support and events staff. In addition, she provides executive support to the Executive Director. Samantha holds a B.S. in Business Administration from Salem State University. full bio

Susan Bailey, Training Secretary

 Susan Bailey
 Administrative Assistant
A NEIWPCC employee since 2000, Sue provides administrative support to the Lowell staff in general and specifically the program staff of the Wastewater and Onsite Systems Division and the Financial Division. In this capacity, she develops training materials, updates the NEIWPCC training calendar, and maintains our database of training participants. Other responsibilities include assistance with planning and executing meetings, conferences, and workgroup meetings; and financial invoice and database reconciliation.

Michelle Jenkins, Certification Secretary

 Michelle Jenkins
 Administrative Assistant
Shelly provides administrative support to the Lowell staff in general and specifically the staff overseeing NEIWPCC’s coordination of the Massachusetts Wastewater Operator Certification and Renewal Program and the Massachusetts Title 5 Onsite Wastewater Training and Certification of Soil Evaluators and System Inspectors Program. Shelly handles incoming calls about the programs and assists in processing applications and registrations. She also supports the Water Resource Protection Division and the Communications Division. Shelly joined NEIWPCC in 2003. She holds an Executive Secretarial Program Certificate from the Burdett School in Boston.

 Kathleen Kolva
NEIWPCC Information Officer
Events and Operations Coordinator

Joining NEIWPCC in September 2018 as the Events and Operations Coordinator, Kathleen provides logistic support to the planning and execution of meetings, conferences, trade shows and events, and financial invoice and database reconciliation. She conducts research and site selection, negotiates vendor and hotel contracts, and is responsible for all aspects of onsite management. Kathleen also assists the Business Operations Manager with operational tasks including IT assistance, administrative support, and office resource management. Kathleen holds an M.B.A. from the University of Massachusetts, Dartmouth. full bio

Jennifer Sylvester, Administrative Assistant

 Jennifer Sylvester
 Administrative Assistant
Jenn, who joined NEIWPCC in 2011, provides administrative support to the Lowell staff in general and specifically the Water Quality Division and the Human Resources Division. She is also actively involved in assisting staff with planning and executing NEIWPCC workgroup meetings and regional conferences. Jenn is a graduate of North Middlesex Regional High School in Townsend, Mass.